Arianne Glick

Senior Technical Writer

​Xactware Solutions, Inc.

July 2022 – Present

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• Utilize tools such as HelpDocs, RoboHelp, and Snagit to create and refine comprehensive technical documentation, such as white papers, release notes, and help guides for multiple software products.

• Create interactive and user-friendly content, such as pop-ups, tooltips, and interactive walkthroughs using WalkMe.

• Mentor and provide guidance to a team of five technical writers, offering feedback and support to ensure adherence to company standards, fostering a collaborative environment, and contributing to the professional growth of team members.

• Collaborate with UX designers to craft consistent and useful UI text.

• Analyze user data in WalkMe, HelpDocs, and Microsoft Power BI to drive content strategy.

• Received the Verisk Way to Go! award for outstanding contributions to the 2022 Property Report, showcasing excellence in technical writing, innovative ideas, and consistent exceptional performance.

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Technical Writer II

​Xactware Solutions, Inc.

October 2017 – July 2022

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• Produced and managed technical documentation for multiple software products and six development teams, demonstrating strict attention to detail, organization, and adherence to industry standards.

• Successfully spearheaded the implementation of a new content management system, streamlining documentation processes and improving efficiency, resulting in enhanced collaboration, version control, and overall documentation quality.

• Maintained the XactAnalysis configuration manual, a vital resource for the Professional Services team in managing and customizing customer accounts, displaying expertise in document accuracy and usability.

• Completed a comprehensive rewrite of online helps for XactPRM product with 8,000 users and ContentsTrack product with 9,300 users; implemented task-based organizational structure with clear and accessible language and tone.

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Documentation Specialist

​Xactware Solutions, Inc.

July 2015 – October 2017

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• Created and updated online helps and release notes, demonstrating expertise in translating complex information into clear, user-friendly content, aligning with industry standards and best practices.

• Collaborated closely with subject matter experts to ensure the accuracy and effectiveness of the documentation produced, showcasing the ability to gather and synthesize technical information and present it in an accessible manner.

• Successfully coordinated with translation vendors to localize and translate content for various markets, ensuring cultural sensitivity and effective communication to cater to diverse audiences.

• Led a project to redesign and rewrite help documentation for a flagship product with 20,000+ users, demonstrating strong project management skills and a commitment to improving user experience and satisfaction.

 

Technical Writing Intern

Deseret Industries

​March 2015 – July 2015

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• Wrote and edited a variety of internal documents for a nonprofit retail chain, including commercial scripts, HR materials, and marketing materials.

• Developed and rewrote the operations guides (~750 pages) affecting nearly 1,000 staff members; improved readability by merging topics, trimming extraneous information, and simplifying presentation.

• Transferred documentation to a new, more easily accessible online format.

• Consulted with outside departments on the production of clear, simple, easy-to-read operations guides.

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